We Really Understand & Care about our customer's feeling We offer a upto 35% Exchange & on Gemstone purchases* made from Anmol Gems, within India. The product along with the original product certificate, can be returned & exchanged with other Gemstone based on its condition the exchange value will be evaluated.
Also kindly understand the New stone's or a any product's value should be higher than the 35% exchange value or else evaluated.
*We offer a 35% exchange on all purchases made from Anmol Gems within india.The sole decision will be with Anmol Gems subjected to current policy.
Terms & Condition:
Jewellery or Gemstone showing signs of alteration by anyone other than Anmol Gems shall not be accepted for return or exchange. Based on our quality inspection, we reserve the right to change the amount of exchange value.
SHIPPING & RETURNS POLICY
Customer satisfaction is our top priority. If you are not completely satisfied we are pleased to offer a seven(&) day return policy on date of purchases. If within 7 days of receiving your gemstone(s) you become dissatisfied with it, return it in its original undamaged, unaltered condition for a refund or exchange, But It should be informed within 2 days from the date of purchase.
Once the product is returned under our 7 Day the amount will be refunded to your bank account within 2-3 working days or the amount will be given in cheque as per the availability.
1. For cash on delivery orders, the refund will be processed to your bank account. 2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
How do I return the product to Anmol Gems within 7 days?
Please Send us an Email or a phone call within 2 days of purchase date asking for Return Instructions as soon as possible . The shipping & insurance fees are not refundable. All returned merchandise must be sent by registered mail (FedEx, UPS, DHL, BLUE DART OR SPEED POST etc,) or should be returned at our store. Appropriate return packaging and registered mail fees are the responsibility of the customer returning the merchandise.
If you decided that you do not want the merchandise after it has been shipped but before it arrives, Please Do Not Refuse Postal or FedEx Delivery. All Items must be returned to us only by registered mail we must insure these items using the registered mail receipt number. If the merchandise is refused you will be liable for the full value of the item or items if lost and all brokerage charges and duty incurred upon its return.
5. Once your returned item is received by Anmol Gems, your refund or new item will be processed shortly.
-If the merchandise is refused you will be liable for the full value of the item or items if lost and all brokerage charges and duty incurred upon its return.
-After 7 days all sales are final (returned items must be postmarked within 7 days of the date you received or from the date of giving oder.
- Please ensure the stone is not damaged and should be returned in the original quality else refund amount will be valued based on the condition of the returned stone.